Our COVID-19 Preparedness

The widespread outbreak of COVID-19 is challenging us all in new and unprecedented ways. At TrialSupport.us, LLC, we are navigating the current environment with two priorities – protecting the health and wellbeing of our people, clients, and communities, while continuing to deliver exemplary service to our clients and ensuring they can continue doing business. Our COVID-19 taskforce is meeting to take action to support our employees, to respond to shifting circumstances, and to make sure clients are served in the high quality way they have come to expect from us.

Ensuring the health and safety of our employees

We are closely following guidance from international health organizations, including the World Health Organization (WHO), as well as local government recommendations. Based on this latest guidance, we have taken the following steps to protect and support our employees during this time:

  • Halting all non-essential travel
  • Equipping employees, where possible, to work remotely to promote public health and worker and client safety
  • Implementing strict sanitization requirements

We are committed to adjusting the way we work together however necessary. Connection and communication is always important, but is critical under these circumstances. We are leveraging various technologies to continue communicating and collaborating effectively with our clients throughout this crisis.

We are also developing valuable solutions to help our clients better navigate these challenging times.  We will continue to update our clients regularly on new solutions and service changes related to COVID-19.

Remaining vigilant about IT security

For those employees who have shifted to working from remote locations, they continue to adhere to our rigorous network security protocols – no different from if they were working onsite. All employees working remotely are required to use company-issued laptops, equipped with all necessary data security and protection measures.

We will continue to update you on our response to COVID-19 as the situation evolves, and wish everyone  —employees, clients, and partners—good health.